Employee Newsletter Q3 2018

September 10th, 2018 Posted by Newsletter 0 thoughts on “Employee Newsletter Q3 2018”
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It’s an exciting time to be a Hawker!

It seems like just yesterday that the other founders and I were cutting up newspapers and laying epoxy on that first set of tables in Mills50. Little did we know that restaurant would be doing $4M a year in revenue and be one of 5 units with 3 more under construction.

But, as they say, the best is yet to come! We talk a lot about our unit growth and expansion (which is in itself VERY exciting), but even more exciting to me is watching our team and culture develop.

This inaugural version of our quarterly newsletter is just one more representation of our team walking the wok (see what I did there?). We have been talking about (and genuinely desiring) a culture of inclusiveness and belonging, and we are finally seeing the needle move in the form of tangible results that you, our team, can see and feel.

I hope you enjoy the newsletter, and thank you to each of you who continue to stand beside us in our mission to disrupt the industry and prove that there is a better way.

Happy reading!

– Kaleb, CEO & Founder

“CULTURE EATS STRATEGY FOR BREAKFAST”

– PETER DRUCKER

FINANCIALS

July Sales and Profit

TEAM MEMBER SPOTLIGHT

5 POINTS: CHRISTIAN LAMBERT

Christian has been with the company for some time and has done a lot of growing. I have been able to witness Christian transition from being a kid skating through his twenties to really focusing on what he wants to do with himself. Recently he came to me with some requests and even though I could only meet him half way, I in return gave him some goals to achieve and not only did he achieve them, but he did more than what was asked of him. He is always quick to help a team member front or back, ensures that his dishes are correct for the guests because he has pride in what he does, and has the greatest sense of urgency. Christian is now our newest BOH shift leader in development and I look forward to seeing him move forward in his career with Hawkers. He is 100% bought in and is an asset to the 5 Points team.

– Lindsey Doyle | 5 Points GM

SOCIAL SPOTLIGHT

YELP HIGHLIGHT

BEN S.

NEPTUNE BEACH

The food is so insanely tasty! It’s really the next step- bringing all of the best that Asian cuisine has to offer in small inexpensive portions. So you can taste several completely different dishes for less than $10 each. Yaki Udon, Bork Belly Baos, Roti Canai. Start with those and you’ll realize why this place is so incredibly special. Sit at the bar and ask your bartender to wow you (Jeff). He made this the total dining experience. I have never met a more well rounded mixologist in my life. Making the ordinary drink into extraordinary beverage. Thank you for an amazing experience! The bartending staff deserves round of applause for their efforts. They not only know the menu like no other restaurant, but they are able to cater to each customers requests almost without saying anything. It’s truly amazing. I don’t yelp a lot but here’s to you all. Thank you for an amazing night of food and drink.

CONSTRUCTION UPDATE

HAWKERS HQ

Hawkers HQ is fully underway, and we should expect for it to be move-in ready by late November. This space will feature some great design aspects as well as amenities galore ensuring that the Central Kitchen team will never want to go home. Seated firmly in downtown Orlando on Church Street, HHQ will surely bring a lot of attention.

ATLANTA

Atlanta Studio plex is under construction and is expected to open in January of 2019. Attached to the new Atlanta Beltline, this one will be a contender for the coolest Hawkers to date.

CHARLOTTE

Charlotte is in construction and will be neck and neck with Atlanta for the first opening of 2019. There is a ton of buzz in Charlotte around our opening, so we can expect to create some serious Hawkers fans right away.

TRAINING

New Term you’ll be seeing. “Spiel” is getting a makeover. “Share” will be the new term for teams when it comes to guiding guests through their Hawkers experience! Please include this in your team touch bases and start sharing the Share. (Yes, we’re using it as a noun and a verb).

HR CORNER

SHOUT OUT BOARDS

In all your locations we are getting ready to launch a “shout out” board. This is a peer-to-peer recognition tool and is a way for you to appreciate and connect with other team members. Do your best to spread this idea and keep the ripple effect of gratitude going. Pay attention to workplace outcomes, behaviors, processes, & styles that are positive and well done, share those observations on the shout out board and have an #attitudeofgratitude

Q3 SURVEYS

The Q3 employee opinion survey will run from September 24th – September 30th. The survey will be available via Hot Schedules for the entire week. We first launched this survey last quarter and are well on our way to making some changes listed in the comments section such as adding pre-shifts (thanks to the training team and Store Leads), introducing employee of the month and getting waterproof aprons for all the Dishwashers. Last quarter we received 26% and we’d love to get 100% participation to ensure that each employee’s voice is heard. When you see the link in Hot Schedule on the 24th, please give it your prompt attention.

Thanks in advance for devoting your time and providing candid input!

PRODUCT SPOTLIGHT

As a child growing up in Malaysia, street food was a huge part of my life – and my favorite dish was always Char Kway Teow. Early on, I began a quest to find the best CKT, bouncing around from stall to stall, listening to relatives say “the famous one” is at this stall or that one, even sending me to Penang for “the most famous” (which I found to be true!).

When we opened Hawkers I knew that this had to be a focal dish on the menu, but it had to be done right. This dish can either be the most incredible, smokey, savory noodles — or it can be soy sauce noodles! It’s all in the execution. In fact, this is my test dish to find out if individuals have mastered the art of wok cooking yet. You can have the same ingredients, same portions, same cooking equipment, but two completely different outcomes. So what’s the secret? Wok hei! Loosely translating to “breath of the wok,” wok hei is a smokey aroma that’s only achieved when ingredients are seared properly and pushed to their maximum potential in the wok.

So, next time someone orders CKT from you or you are cooking one up on the wok, remember the significance of the cooking technique and make SURE we are giving every guest that authentic wok hei experience that I hold so dearly in my heart!

BRAND COMMUNICATION

Understanding our turf.

Ever wonder why our stores look and feel the way they do?
Our vibe is authentic to our experiences in Asia, as well as reflective of the ‘hoods we are connected to. Merging these two environments offers a unique sense of adventure to first-time travelers or returning regulars.

HAPPY BIRTHDAY

Penokie, Sarah 07/01
Chisari, Joe 07/01
Rivera, Natalie N. 07/02
Stokes, Lewis 07/05
Schindler, Steven 07/05
Campbell, Madison 07/06
Sellman, Demetriss 07/06
Kurtzo, Jason 07/07
Prendergast, Jessica L. 07/08
Austin, Tristan G. 07/08
Grace, Robert 07/10
Oduber, Kiara D. 07/11
Moore, Garrett 07/13
Lopez, Tony 07/13
Bowman, Corey 07/13
Greene, Jess J. 07/13
Hatten, Brooke 07/16
Torres, Angelica E. 07/16
Daddona, Samuel R. 07/17
Lopez, jimmi 07/17
Jimenez, Jessica M. 07/18
Cruz, Jaime 07/20
Joseph, Nerlande 07/20
Mendez, Rodolfo R. 07/20
Turner , Latunya N. 07/21
Chieves, Robert K. 07/22
Darby, Annie 07/24
Toller, Oscar D. 07/24
Crease, Jessica M. 07/26
Lima, Anthony 07/29
Scott, Kishana 07/31
Kelly, Caja 08/02
Auyong, Ronald T. 08/02
Cox, Daniel F. 08/05
Clark, Kristin A. 08/06
Bishop, Christina R. 08/06
DuBose, Alexis 08/10
Grubbs, Sarah E. 08/11
Clonts, Robyn C. 08/14
Chilel, Elfego 08/15
ungerecht, andrea l. 08/17
Marrero, Edward A. 08/18
Sullivan, Sarah D. 08/19
Rose, Jesy 08/19
Villalon Gonzalez, Pedro 08/20
Maaske, Regina l. 08/20
Campos, Omar 08/20
Manno, Edward 08/22
Perez, Joseph 08/22
Shirley, Shannon 08/24
Ford, Darnell 08/25
Ponzio, Amber 08/25
Lopez, Anibal 08/26
Davis, Mario 08/27
Dubs, Allison 08/27
Lane, Timothy 08/28
salvador, maria 08/28
Rankin, Carey 08/28
Bertrand, John 08/28
Le, Diane 08/29
Walker, Robert e. 08/30
Duong, Ying P. 08/30
Baldwin, Katelyn 09/01
Merrill, Sydney E. 09/01
Bassett, Stephen R. 09/01
Morales Chavez, Edwin D. 09/02
Sharpe, Ashley 09/03
Campbell, Devin 09/04
Palacios, Armando R. 09/05
Adams, Stacy L. 09/05
Ramos, Victoria 09/05
Truesdale, Saramanda 09/06
Duong, Yun P. 09/08
Strasnick-Kelly, Max R. 09/10
Matza, Marc 09/11
Harris, Jeffery Harris k. 09/13
Leonardo, Maria 09/14
Mays, Ahmad 09/14
Kasica, Shelby 09/15
Mendez, Jonathan T. 09/15
Noll-Cross, Haley 09/15
Vincente, Ervin 09/15
Magsambol, Andrea 09/16
Frezzell, Matthew 09/16
Kandl, Kayla 09/17
Badders, Mitchell 09/18
Kamal, Makenzie 09/18
Lawrence, Khanisha L. 09/18
Doyle, Lindsey 09/19
Carbonatto, Tianna 09/19
Hamilton, Noah J. 09/19
Mcintosh, Kaneesha P. 09/21
La Haise, Anna 09/22
Lee, Victoria 09/24
Dominguez, Lizbeth 09/24
Rodriguez, Antonio 09/24
Frering, Morgan L. 09/25
Steele, Jerrika 09/28
Gibbs, Casey M. 09/29
Chiapperini, Michael 09/29
Bailey, Alexander M. 09/29

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