Employee Newsletter Q4 2018

December 17th, 2018 Posted by Newsletter 0 thoughts on “Employee Newsletter Q4 2018”
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Constant improvement.

It’s one of the things I love about an organization that’s growing at 4 times the speed of the average growth company – we are constantly tweaking and improving.  

In 2016, Allen, Wayne, Kin and I locked ourselves in a room with a whiteboard and some laptops for 7 days.  We knew we had to find a way to convey what was in our heads and hearts onto paper in the form of our company mission and values – our identity.  After a lot of team building, some healthy debate and a few high fives, we emerged with what we know to be the core of Hawkers’ philosophy – be disruptive, always care, and never compromise – and values – people, pioneering spirit, perseverance, and a profitability mindset.  None of those things will ever change, but we ARE finding ways to describe them better and make them more relevant.

As we talked through incorporating these further into our training, we realized that the team needed an answer to “why are we here?”; we needed to find a home for those words that will always ring true – be disruptive, always care, never compromise; and we needed a fifth value that explained a piece of our culture that already exists but wasn’t on paper – pride in our work.

Enter Heart of Hawkers.

We now have a one page document that embodies the heart and soul of Hawkers – and with rapid growth on the horizon, it couldn’t have come at a better time.  As you read the Heart of Hawkers, it is my hope that the words will reflect steps we are taking to invest in our culture and that each of you will find more meaning and deeper relevance in the three pillars – our mantra that describes how we operate day in and day out, our mission that explains why we exist, and our values that describe the character we should all strive to live by.

I can’t think of a better way to enter a season of joy and giving than by celebrating the mission and values that bring us together as a family.  Happy holidays to you and yours and here’s to an amazing 2019!

Kaleb, CEO & Founder

“GROWTH IS NEVER BY MERE CHANCE; IT IS THE RESULT OF FORCES WORKING TOGETHER.”

– JAMES CASH PENNEY

FINANCIALS

TEAM MEMBER SPOTLIGHT

WINDERMERE: JESSICA JIMENEZ

Jessica Jimenez is our star bartender at the Windermere location. She goes above and beyond with all her guests and has many frequent regulars. Jessica is a team player that is always willing to help everyone with a smile on her face. Her cleaning skills are far beyond amazing And she never misses a single detail. We are very lucky to have her on our team. Her peers adores her, our Kitchen loves her, and the management team appreciates her for all her hard work.

– Ron Auyong | Windermere GM

SOCIAL SPOTLIGHT

YELP HIGHLIGHT

EVELYN C.

WINDERMERE

We drove 2 hours just to go here, and it was so worth it!! First off, our waiter Tony was so funny and welcoming. He made our experience exceptional. Onto the food: we got the udon, pad thai, chicken and tofu curries, roti with peanut curry sauce (SO GOOD), summer rolls, and the papaya and mango salad. Between 5 people, these dishes left us feeling perfectly filled! I’d like to especially highlight the roti and the curry. Those two dishes really impressed us with the sauce and spices. We’ll definitely be returning soon, next time we’re in Florida! If you come here, ask for Tony. You won’t regret it!!

CONSTRUCTION UPDATE

HAWKERS HQ

Hawkers HQ has been an uphill battle, but we are nearing the finish line. Commissary is on pace to move this week with the full office move scheduled for mid-January. We are excited to see our new home finally coming together.

ATLANTA & CHARLOTTE

Atlanta and Charlotte are progressing nicely and are well underway. We are scheduled for Grand Openings in Charlotte on February 5th and Atlanta on March 13th. In case you don’t have it marked on your calendar this means that our Charlotte Grand Opening will fall on Chinese New Year! Look out Charlotte!

TRAINING

You know the feeling our guests have when the host is excited to see them, they have friendliest service ever and the roti with curry dipping sauce is the most delicious thing they ever ate? That’s the feeling we want all of our new team members to have. Our first impression is just as important to a new hire as it is to a guest.

And it’s not just about them. A fun, engaging welcome to a new person makes your job easier. New team members who feel welcomed and supported get up to speed an average of 78% faster than someone who shows up, meets a trainer and a couple of other folks and just learns the job. When you make this happen, you get a new team mate who makes awesome happen at warp speed. Plus, you are making memories for the new kids – their first days at Hawkers!

What 5 star memories will you make for your new team members?

HR CORNER

MANTRA PINS

We are thrilled to roll out our brand new “Mantra Pin”. We appreciate the level of commitment, loyalty and passion that all our employees put forth in their day to day work at Hawkers and we wanted to find a fun way to recognize you! Here’s how it works, if your manager sees you exemplifying our Mantra of “Be Disruptive” , “Always Care”, and “Never Compromise” they have the opportunity to award you with a layer of the Mantra Pin. Each pin is unique on it’s own, but all three make up the Hawkers Logo and is a fun way to show off your skills. The pins will be sent to stores this week. Thank you for all that each of you do for Hawkers every day, we know you could choose any place to work and sincerely appreciate giving us the opportunity to be your second home.

Q4 SURVEYS

Don’t forget to take the upcoming employee opinion survey that will run from 12/24-1/6, we value all of your opinions and encourage you to be specific as possible. We are always making changes based on what you say and this is one of the best ways for us to get a pulse on how you feel and what we need to do better.

Thanks in advance for devoting your time and providing candid input!

PRODUCT SPOTLIGHT

Winter is here and with it comes the return of noodle soups! Don’t get me wrong, I’m slurping all year long, but there’s nothing like a steaming bowl of broth when the temperature starts to drop. What I love most is the variety of soups that starts to unfold as the seasons change – noodle soups of all shapes and sizes emerge! Of course, everyone is familiar with the staples like chicken noodle soup or Vietnamese pho – those classic go to bowls of “stay-home-from-work-with-a-cold” (or maybe “got-a-little-too-wild-last-night-and-need-a-bowl-of-pho-bigger-than-my-head”). But, there are so many more variations, each with its own layers of complexity. Soups have come a long way since that top ramen you made in the dorm room microwave!

The proud chefs of today’s generational soup recipes tend to their enormous cauldrons of broth with great affection. These master soups are never emptied, but only added to – more bones, more onions – building on yesterday’s flavors. I love the idea of a broth that intensifies over time, the same way cast iron benefits from being properly seasoned through years and years of use. Most soup aficionados agree, the broth is most important part of the bowl… HOWEVER it’s not the ONLY part of the perfect bowl of soup.

Choosing the appropriate noodle is an art in and of itself. Don’t let anyone tell you differently – size matters! The viscosity of your broth (how syrupy or watery it is) should determine which noodle you pair with it. The rule of thumb is simple – the thicker the broth, the thicker the noodle – but the science behind it is what’s interesting. It comes down to surface area. The thicker the noodle, the less gaps you will have in between each noodle to hold broth. The thinner the noodle, the more gaps. The idea is a thin broth will not cling to noodles as well, and will require more gaps in between thin noodles to hold the flavorful broth. When done properly, this approach helps create the perfect “soup-to-noodle” ratio in every bite – something fun to keep in mind the next time you are standing over your cauldron of broth (or hitting up your favorite pho spot).

Slurp on!

BRAND COMMUNICATION

Street Threads

We’ve rolled out a change that we’re super stoked about. At Hawkers, we’ve got a flair for trends. We lovingly refer to our uniforms as ‘Street Threads’ and recognize that what you WEAR to work can influence WHERE you want to work. Feel empowered by the clothes you’re in and take creative liberties with graphic tees and accessories. Simply put, streetwear is the best way to communicate that our brand has a style that merits a double-tap on the ‘gram.

HAPPY BIRTHDAY

Estrada, Carlos A. 10/01
Jefferson, Charles 10/03
Weldon, Alecia M. 10/04
Perez, Roslaia 10/05
DiSalvo, Natalia I. 10/05
Bravo, BeBlin 10/05
McCanless, Elizabeth A. 10/06
Stephen, Thomas P. 10/09
Lackey, John G. 10/09
Groff, Matthew P. 10/09
Collum, Michael T. 10/10
Ali, Syed 10/10
Nebeker, Josh 10/11
Ryan, Michael E. 10/11
Rodriguez, Juan 10/11
Rock, Kelly 10/11
Begley, Brittany N. 10/12
Robinson, Liane 10/14
Herran, Sophia 10/14
Renner, Margaret 10/14
Johnson, Macon 10/15
Hodges, Destinee 10/16
Bass, Casey J. 10/22
LanTroop, Jonathan 10/23
Amos, Courtney 10/24
Machuca, Yesenia 10/25
Waldron, Laurent K. 10/25
Isma, Sedeline 10/25
Friel, Eduard 10/27
Neil, Stephanie 10/28
Gomez, Fernando 10/28
Beck, Keith A. 10/29
Bierschied, Michael 10/29
Pennant, Darien 10/29
Reeves, Spencer D. 10/31
Bridgelal, Karena S. 10/31
Novoa, Andrea G. 11/02
Kreglo, Danielle L. 11/05
Vu, Linda 11/06
Murphy, Ashley 11/07
Tzul, Pedro 11/08
Quineche, Mario 11/08
Brown, Cameron 11/12
Ha, Samantha 11/13
Denisty, Jayfray 11/16
Rivera-Rodriguez, Tomas 11/21
Slichter, Dieter V. 11/22
Hutchings, Sandra 11/26
Alexander, Algie 11/27
Perez, Marvin 11/29
Kopelke, Michael D. 11/30
Vasquez, Jilder O. 12/02
Wash, Cortni 12/03
Hernandez, Marilu 12/03
Rowe, John 12/05
Roman, Amanda S. 12/05
Loeks, Madison 12/06
Perez, Dany 12/08
Wigington, James B. 12/10
Rosene, Jean 12/10
Marquez, Nathean 12/10
Rose, Naomi 12/11
Jackson, Ernest 12/12
Walker, Lindsay M. 12/12
Wigington, Kayn N. 12/12
Kirkwood, Justin A. 12/13
Fagen, Sara J. 12/16
Sadio, John 12/19
Derrico, Eric 12/22
Espinoza, Loreto 12/23
Huizing, Tyler J. 12/23
Steven, Gregory 12/24
Otero, Maria V. 12/26
Poole, Sterling 12/27
Karnoza, Yuliia 12/27
Forch, Blaine 12/27
Perez, Anthony 12/28
Santos, Nicholas 12/29
Huynh, Eva 12/30
Helms, Amber L. 12/31
Holland, Patrick T. 12/31

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