Employee Newsletter Q1 2019

March 26th, 2019 Posted by Uncategorized 0 thoughts on “Employee Newsletter Q1 2019”
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What do we sell?

 

Last week, we broke our companywide revenue record with sales of over $500k in a week. For several weeks running, Charlotte is breaking the daily sales record. We are on pace to double our revenue from 2018 to 2019. With all this talk about revenue, it begs to ask “what do we sell?” Why do people keep coming to Hawkers and love it so much?

 

Is it the incredible flavors – the wok hei?
Is it a highly curated beverage program that was just elevated?
Is it over-the-top service that makes each guest feel as if they are the only guest?

Is it the eclectic interiors where no detail is overlooked?

 

The answer is YES! All of these (^) and more contribute to why our guests choose to spend their hard-earned money at Hawkers – they are buying an experience. Creating a memorable experience means that every detail of every facet must be executed flawlessly from the first engagement to the moment we invite our guests back in. A proper experience is one in which all the pieces work together in harmony to create a symphony for your senses – the feeling of inclusiveness when a hostess greets you with a smile, the glow of the neon light reminiscent of the streets of Asia, and of course the bold flavors that either create a new memory or bring you back to an old one.

 

As the season kicks in and our restaurants become increasingly busier, let’s not take for granted why our guests keep coming back. Good food is not enough. Good service is not enough. Good décor is not enough. Our guests are entitled to a memorable experience – a symphony – because that’s what we have promised them. Each and every one.

 

Kaleb, CEO/Co-Founder

A proper experience is one in which all the pieces work together in harmony to create a symphony for your senses.

FINANCIALS

TEAM MEMBER SPOTLIGHT

MILLS: WILLIAM PEREZ-VALINES

William Perez-Valines, known to Team Mills as “Saint Will”, is the epitome of Hawkers culture. He is a hard worker who is dedicated to making everyone’s day with his presence. Described as someone who is always down to help, there isn’t a shift or position in the restaurant he isn’t willing to work. Will inspires his fellow team members by always having a great attitude and accompanies it with his sense of humor. Mills is a better place for having Will on our team. Fun Facts: Will has developed an award-winning indie game called “Hollowed” that can be found on Steam and is also said to be Dance Dance Revolution aficionado.

– Jeff Hatsady | Mills GM

SOCIAL SPOTLIGHT

YELP HIGHLIGHT

KELLY B.

NEPTUNE BEACH

As we all know, Hawkers’ food is held to a excellent standard so I’m not going to go on about that but what was remarkable, was the customer service. In my two years of being in the United States, I think that my hostess Sophie and server Cole succeeded in delivering the best customer service in my eating experience thus far. They were so sweet and met you with genuine smiles. If not the amazing food at Hawkers, go for the incredible people on staff.

CONSTRUCTION UPDATE

ATLANTA & CHARLOTTE

Our Charlotte, NC location has opened and Atlanta, GA is right around the corner. Both locations incorporate local mural art, and our proprietary ‘street’ signage and poster installations.

TRAINING

From streamlining tools to something new on The Streets, Team Training is focused on catering to teams. Allergen guides and Drink pairing guides are designed to make your job easier and feedback on what we can improve for you is always welcomed! Coming soon is The Street, your destination for all things Hawkers. Communication, information and training will be on The Street for every one of our Team Members. Be on the lookout for an April launch!

HR CORNER

JOBS ON JOBS ON JOBS

As you know, here at Hawkers we are always looking to grow our team with talented people, just like you! With all the growth in our future we are constantly posting management job openings. All our management job postings are up to date on our website (www.eathawkers.com/careers). We’ve made access easy for you and when you login to your self service portal on Paylocity you will see a weblink with our current openings. We are committed to chatting with all our internal candidates so check out all our available opportunities today.

Know anyone who is looking for a job this summer? Refer any candidate to an hourly job at Hawkers and get $100 on your paycheck once the employee completes training. Just make sure the candidate put your name under the “How did you hear about us?” question on the application (some restrictions apply). For more information regarding the employee referral program ask your manager for the full policy.

EMPLOYEE SURVEYS

The employee survey will run from Mach 25th – April 7th. We love reading all your feedback and will continue to make changes based on all of your recommendations. Thank you for keeping the culture alive and being part of our growing team.

PRODUCT SPOTLIGHT

Soup Dumplings

We’ve all heard the hype, and maybe some of you have even tried the elusive “soup dumpling” in New York, California, or, of course, dim sum in Asia. I even make them at home – but it’s by the dozen, not by the thousand. Foodie forums, yelpers, and food bloggers across the southeast are on the quest for someone to execute this dish properly.

So, what is it and what’s the big deal?

A soup dumpling or xiaolongbao is a wrapped dumpling that looks something like a wonton that’s filled with a small “meatball” that’s swimming in rich, bone broth – yes, there is actually soup inside the dumpling! Creating one is a very meticulous process from broth to wrapper, requiring tedious detail to the wrapping of the dumpling. If even slightly incorrect, the dumpling will break or leak and all the broth drains out of it before a customer gets to enjoy it.

For months the culinary team has been brainstorming on how we could be the first ones to introduce our markets to xiaolongbao (soup dumplings), and finally we have the opportunity. This Saturday, March 30 th , at our Beard in Baldwin event in downtown Orlando, we will be featuring a crab and pork soup dumpling! This event is arguably the premier culinary event in Orlando where everyone brings their A-game – what better place to flex our culinary muscles a little!

Our bone broth consists of beef bones, trotters, chickens’ feet, shitake, kombu, dashi, and much more. This broth starts with 30 gallons, then reduces to just 3 gallons for a super concentrated flavor. The secret, then, is in getting the soup into the dumpling (you’ll have to attend the event to get the scoop on that step!). Once all wrapped up, the dumplings are steamed in a bamboo steamer basket and served with black vinegar and fresh julienne ginger.

The execution so difficult that we will not be rolling these out in stores anytime in the near future. So pack an overnight, bring your insta-famous friends and switch your iPhones to Portrait mode, because you won’t want to miss a limited rollout of Hawkers Soup Dumplings at Beard in Baldwin this weekend!

(And if you can’t make the event, follow us on the ‘gram for a play-by-play!)

BRAND COMMUNICATION

Pump up the Jams, pump it up

Music is one of the easiest ways to enhance our atmosphere. Because of this, we pushed play on a new playlist for each Hawkers location. It’s all part of a grander plan to revamp the guest experience to be more brand centered. Our soundtrack compiles throwback jams with the some of the best indie tracks, with intensity and energy to match the flow of our visitors. So, crank up the volume and jam out with us!

HAPPY BIRTHDAY

Bravo, Jason i. 01/01
Russ, Kenneth 01/01
Tibbs, Kimberly A. 01/01
Mendez Fernandez, Axel 01/02
Kennedy, Shirley M. 01/02
Gonzalez, Alexander 01/02
Perez, Byron 01/02
Colson, James 01/05
Perez, Mikey 01/06
Jonas, Antoinette 01/08
Redd, Salina B. 01/08
Britnell, Sean 01/08
Thomas, Kaitlyn 01/08
Marroquin, Valerie 01/09
Baker, Ken W. 01/10
Lo, Allen C. 01/11
Ebanks, Joshua D. 01/12
Jecino, Jessica 01/12
Allen, Susan E. 01/13
Garner, John D. 01/16
Sheppard, Ian G. 01/16
Gomez, Pedro 01/17
Bastian, Dane A. 01/19
Ebraheem, Adel 01/20
Fiocco, Gia 01/20
Graley, Rachel 01/22
Thompson, Steven L. 01/22
Jimenez, Julio 01/22
Bruns, Haley 01/23
Hawk, Brian 01/24
Rivera, Erik 01/24
Mendoza, Tyler G. 01/25
Haynes, Tyonna 01/25
Ramirez Rosales, Esvin 01/26
Felix, Julio 01/26
Lopez, Viviana 01/27
Roberson, Kaniya M. 01/27
Walker, Jessica S. 01/28
Ludwig, Stephanie N. 01/28
Cambra, Justin 01/28
Peart, Michael G. 01/29
Evans, Jonathan 01/29
Lopez, Israel 01/30
Lyons, Frank 01/30
Robinson, Warnzell Y. 01/30
Hernandez, Christian 01/31
Blount, Marcia P. 01/31
Whitney, Nicholas 01/31
Garcia Rodriguez, Lilian S. 02/01
El, Ihsan W. 02/01
Jones, Frances R. 02/02
Thompson-Green, Gabriel P. 02/03
Kim, Skye K. 02/03
Orozco, Urbano 02/03
Lawson, Garth 02/05
Weber, Thomas A. 02/06
Yelverton, Melissa 02/07
Tzul, Romeo 02/08
Hoover, Dymetrice 02/10
Lewis, Joseph A. 02/10
Padgett, Jermaine K. 02/11
Rivers, Alec T. 02/12
Hernandez, Edith 02/12
Morgan, Tariq T. 02/12
Hernandez, Edith 02/12
Ronzon, Jennifer 02/13
Clark, Jammie 02/13
Williams, Jessica 02/14
Lee, Azaria U. 02/14
Mindrup, Monica 02/15
Steward, Jadon A. 02/15
Sutton, Meredith J. 02/15
Casiano, Kyle F. 02/15
Espinoza, Ana I. 02/15
Stevens, Spencer 02/16
Watson , Jaques R. 02/16
Gomez Lucas, Sandra M. 02/18
Mollenhoff, Grant R. 02/22
Smith, Kaitlin A. 02/23
Gray, Bailey E. 02/24
Valverde , Jaime D. 02/25
Parwi, Lesa 02/25
Zavattiere, Anthony j. 02/26
Lambert, Christian 02/27
Vega-Colon, Rafael A. 02/27
Garcia, Melia 02/28
Hatsady, Jeffrey 02/28
Odonnell, Kaitlin R. 03/01
Cano, Rafael 03/02
Vela, Nahomy 03/03
Pozgar, Katie 03/04
Henriquez, Carolina J. 03/05
Walker, Andie L. 03/07
Suwandana, Komang 03/07
Wiggins, John 03/08
Campanella, Jordyn M. 03/08
Walker, Chelsea M. 03/09
Perry, Heather 03/09
Castro Calderon, Jenny 03/09
Dabney, Kiarra Y. 03/10
Tran, Jackson H. 03/11
Labrado, Gianina 03/12
Burns, Thomas L. 03/15
Walsh, Keith 03/17
Dalke-Dupey, Daniel M. 03/17
Vera, Cesar J. 03/18
Roach, Tyonna J. 03/18
Field, Robert F. 03/20
Cross, Hannah 03/20
Field, Robert 03/20
Lewis, Ryan C. 03/21
Lomax, Jerrell 03/22
Burrows, Breyana 03/23
Quirce, Anthony 03/24
Santiago, Tiffany L. 03/24
Cobb, Jennifer m. 03/25
Garza, Cole E. 03/28
Buckley, Casey 03/29
Oliver, Krystal A. 03/29
Francois, Kare-lina 03/29
Pletzer, Lauren 03/29
Adams, India 03/30
Orrico, Michael 03/30

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